Política de reembolso
RETURNS AND REFUNDS POLICY
If the garment is in perfect conditions and with all of the original tags and you comply with the following policies, you can return the products purchased in our online store within 45 days following the receipt of the package and we will refund you the money or give you store credit to buy something else:
**For regular returns, the customer must ship the package back to our location and pay for the shipment.
**If your return is due to a mistake we made in shipment or a product defect, we will cover shipment costs.
**Our garments have a 90-day warranty policy.
WE DO NOT ACCEPT RETURNS IN THE FOLLOWING CASES
- If the garments have been damaged by misuse or neglect (exposure to chemicals, high heat, sharp objects, etc.)
- If the garment shows any signs of having been worn, or has a bad smell, sweat marks, make-up stains, etc.
- If it appears to have been washed in the wrong way: different to the one instructed by the garment's product care information (product detail page (online) / physical tag in the garment). For example, by mixing white garments with color ones or soaking garments that have been subjected to a dyeing process.
- The lifetime for any of our products depends on the way you use and wash them. Products damaged by normal wear and tear or that have exceeded their reasonable lifetime will not be replaced.
PRODUCT RETURN INSTRUCTIONS
To return a product, follow these instructions:
Get in touch with us through our contact form or through whatsapp +57XXXXXXXXX and make sure you have the following information at hand:
- Name and ID of the client who made the purchase
- Order number
- Order date
- Pickup address
- Phone number
Our team will help you with your request, according to our previously specified return policy.
Please make sure all items are in perfect conditions and have all of the original tags.
AVAILABILITY OF GARMENTS
Normally our website is updated with the availability of all references and sizes. However, physical and digital stock differences may exist, leading the garment you purchased being no longer available. In this case we will notify you via email, whatsapp or phone call and we will give you the option of choosing another product or receiving the refund of your money.
VERIFICATION OF PAYMENTS
Payments made by credit card may eventually be verified. The buyer may be asked to send us a photo of the cardholder's ID to verify their identity/ownership of said card, to avoid fraud, identity theft and any other issues.